Terms and Conditions

Privacy Policy Patient

Contact: compliance at dearhealth.com.

1. GENERAL

This Privacy Policy applies to all personal data that your hospital processes through the use of the DEARhealth application.

The DEARhealth app provides people with a chronic disease more insight into the management of their care via 'care pathways'. Healthcare providers are supported by DEARhealth in determining the most appropriate care in the form of a recommended care path. These recommendations are based on continuous monitoring of the patient's health status and your feedback through the patient app. The DEARhealth technique does not use Artificial Intelligence (AI).

In this Privacy Policy we inform you how we handle your personal data, what your rights are and how you can exercise them.

Your hospital acts as data controller for the processing of personal data within the DEARhealth App.

NOTE FOR HOSPITALS

Hospitals that use DEARhealth act as data controllers within the meaning of the General Data Protection Regulation (GDPR) for the data processing in DEARhealth. In this context, this document can be used by hospitals to inform patients. If desired, the hospital can choose to include the text of this document in an already existing document or to refer to it from that document.

The hospital itself is the point of contact for all questions, complaints and other (GDPR) requests from the users.

2. PROCESSING OF PERSONAL DATA

Below you can read which personal data are processed within the DEARhealth App and for what purposes. Your personal data will not be further processed for purposes that are incompatible with the purposes set out in this Privacy Policy.

2.1. User account DEARhealth App

To be able to use the DEARhealth App, you need a user account. The user account is created by your hospital. After this you will receive a confirmation email with which you can download the App from the Apple Store or Google Play and to activate your account.

In order to create your user account and to use the App as intended, DEARhealth processes the following data:

*2.2 Linking your data

Your data within the DEARhealth app is linked to your medical file at the hospital by the use of your patient number. Your patient data is only viewed by your care team and yourself.

2.3 My Manager

The "My Manager" function provides an overview of your care path. The care path will consist of disease-specific questionnaires and care activities (e.g. visit to doctor, laboratory examination, etc.). Your data will be used to help your treating doctor or nurse determine the best care for your specific situation. They receive recommendations from the DEARhealth Recommender for a care path that matches your health status.

2.4 My Health

The "My Health" function gives a view of how you are doing. This score is calculated on the basis of data from your chronic disease and the questionnaire "My health assessment" you fill out. This questionnaire looks at your disease control, quality of life and productivity.

2.5 My Academy

In this module you can find more information about your disease and how to deal with it. Useful references to patient associations can also be found here.

2.6 My Well-being

In this module you can find different types of support for your physical well-being, such as nutrition education (My Menu) and programs with fitness (My Fitness) or yoga (My Yoga) exercises.

2.7 Contact us about questions, requests and complaints

When you contact us, we process your last name, first name, e-mail address and/or telephone number and the other data you share with us in connection with your question or request. We use supporting software such as Microsoft's Office 365 and Jira Service Management; these services also take appropriate measures to protect and secure personal data in accordance with the GDPR. In this way we can handle your questions, requests and complaints and maintain contact.

3. USER EXPERIENCE AND IMPROVEMENT

In order to continuously improve the DEARhealth app (product optimization) and to comply with legal obligations, we periodically ask you via the App or via e-mail to fill in a questionnaire about your experiences with the app. You may be asked for:

• Your gender

• Your age

• Your disease

• Your experiences with using the DEARhealth app

The aforementioned data will be processed in a way to protect your data and privacy, so that it cannot be traced back to you.

4. BASIS FOR THE PROCESSING OF PERSONAL DATA

We may only process personal data with a legal processing basis.

5. EXECUTION OF THE AGREEMENT

On the basis of the Medical Treatment Agreement Act (WGBO), there is a treatment agreement between you and your hospital. The data in the DEARhealth App is necessary to execute this treatment agreement.

6. LEGITIMATE INTEREST

We may process personal data because we have a legitimate interest in doing so. This may be necessary to secure our systems or to monitor and improve the quality of our services. When we process personal data because we have a legitimate interest in doing so, we first carefully check whether your interests do not stand in the way of this.

7. LEGAL OBLIGATION

We may also process your personal data because this is necessary in connection with a legal obligation that rests on us. This is the case, among other things, when we process personal data to comply with privacy obligations, such as providing information (at your request).

8. RETENTION PERIOD FOR PERSONAL DATA

We do not store your personal data longer than is necessary for the purposes for which they are processed. Your personal and health data will be kept for the period that you and your healthcare provider use the DEARhealth app. If your healthcare provider or you yourself decides to stop using the DEARhealth App, your personal data will be deleted.

After deleting your personal data, the collected health data through questionnaires is stored anonymously because we are obliged by the Legislator (Medical Device Regulation) to validate, analyze and perform Post-Market Surveillance on the data collected by us.,

More information about your rights can be found later in this Privacy Policy under "Your Rights".

9. PEOPLE WITH ACCESS TO YOUR PERSONAL DATA

Your hospital has taken adequate measures to limit access to your personal data to care providers with a treatment relationship. In addition, administrators can gain access to the extent necessary for the support of healthcare providers.

We may engage third parties in the execution and/or delivery of our products and Services. Insofar as these third parties process your personal data on our behalf, they do so as a processor and in that case we have concluded a processing agreement. This states, among other things, that processors must take appropriate technical and organizational measures to secure your personal data.

We only provide your personal data to supervisory authorities, tax authorities and investigative authorities if this is required by law.

10. PERSONAL DATA

DEARhealth is located within the European Union. Personal data from European patients will only be processed within the European Union. We may use service providers or hosting parties located outside the EEA. In these cases, we will take measures to ensure that this transfer complies with the GDPR, for example by concluding a transfer agreement based on the Trans-Atlantic Data Privacy Framework.

11. SECURITY

When processing personal data, we ensure a level of security that, given the state of the art, should be sufficient to prevent unauthorized access to and modification, disclosure or loss of personal data. DEARhealth is certified for ISO27001 information security. The following security measures have been taken following the requirements of the afore mentioned standards and national and international laws:

• Logical access control through role-based access;

• Physical and organizational measures for access security;

• Procedures to detect and resolve vulnerabilities;

• Secure development policies;

• Secure management of data regarding storage and transfer;

• Backup policies to ensure prevention of data loss;

• Encryption of all communications to and from the DEARhealth Platform;

• Internal policies to ensure proper treatment of information, monitoring, logging and information treatment.

• Periodic audits

• Security of our internal network.

12. YOUR RIGHTS

Anyone whose personal data is processed can exercise certain rights on the basis of the law. This way you can gain access to the personal data that we process about you. If the personal data processed by us is incorrect, you can ask us to change the data. You can also ask us to delete your personal data. In addition, you can object to the use of your personal data or request that this use be reduced.

You can send your request to compliance@dearhealth.com. Clearly indicate which personal data is involved. We may ask you for additional information to verify your identity.

13. COMPLAINTS

If you have any complaints about how we handle your personal data, please contact us using the contact details at the top of this Privacy Policy. If we cannot find a solution together, you can always file a complaint with the designated Data Protection Authority.

14. ALTERATIONS

This Privacy Policy is subject to change. We therefore advise you to regularly read this Privacy Policy for possible adjustments. We will of course inform you of very important changes ourselves.

Last update: January 2026

Terms of use DEARhealth patient app

The DEARhealth App is a solution that allows you to safely work on your health.The following terms and conditions apply to the use of the DEARhealth App. The use of the DEARhealth App is possible only if you agree to these terms and conditions.

Article 1 - Definitions DEARhealth: Dear Health Netherlands B.V., located at 3e Binnenvestgracht 23M, in Leiden and registered with the Chamber of Commerce under number 74998048; DEARhealth App: the application offered by DEARhealth for the benefit of patients and informal caregivers of patients and caregivers; User: the person who uses the DEARhealth App. Agreement: the agreement between User and DEARhealth regarding the use of the DEARhealth App, consisting of these Terms of Use; Website: the DEARhealth website at www.dearhealth.com.

Article 2 - Applicability. These Terms of Use apply to any use of the DEARhealth App. DEARhealth is entitled to modify these terms of use. DEARhealth will announce changes to User via the DEARhealth App at least one month before they take effect. If User does not agree to any change, User may discontinue use of the DEARhealth App. If User continues to use the DEARhealth App, he will be deemed to have accepted the changes.

Article 3 - Services.

The DEARhealth App offers patients support in their treatment and for this purpose offers the following functionalities:

• Keeping track of their own health status at scheduled times by the treatment provider and/or at self-determined times;

• Gaining insight into planned care activities (e.g. doctor's visits, laboratory tests);

• Learning about (coping with) one's own disease states through educational materials;

• Different types of support for physical and mental well-being;

2. The DEARhealth App is emphatically not intended to assume the role of a professional healthcare provider and is not a substitute for regular communication with the healthcare provider and agreements between the healthcare provider and User regarding treatment. For medical advice or other professional advice or if in doubt about the correct diagnosis and/or treatment, User should contact his/her healthcare provider directly. User remains solely responsible at all times for taking his medication correctly and on time and for performing other care activities.

Article 4 - Establishment and duration of Agreement. - The Agreement between User and DEARhealth comes into effect when User has accepted these Terms of Use, after logging in to the DEARhealth App for the first time, and is entered into for an indefinite period of time. - The Agreement ends if (i) DEARhealth ceases to provide services through the DEARhealth App or (ii) if User terminates the Agreement with DEARhealth. User can terminate the Agreement by indicating this to the healthcare provider.

Article 5 - Use of the DEARhealth App.

• The DEARhealth App can only be used by a natural person who at the time of entering into the Agreement with DEARhealth: a) is under treatment by a healthcare provider affiliated with DEARhealth as a client; b) is eighteen (18) years of age or older; c) has agreed to the DEARhealth Terms of Use and Privacy Policy.

• Use of the DEARhealth App is subject to the following terms and conditions:

a) User shall behave as a responsible and careful (internet) user and shall not use the DEARhealth App, the Website and DEARhealth's services for (i) spreading viruses or other harmful software (ii) collecting personal data or other information about users or (iii) in any other way that leads to harm to other users, DEARhealth or third parties or;

b) User shall use the DEARhealth App solely for its own benefit. User is solely responsible for providing access to his data to third parties through the DEARhealth App or otherwise. User will not impersonate or log into the DEARhealth App as another person;

c) User shall keep confidential any passwords and usernames provided to it by the DEARhealth App and take reasonable measures to prevent their misuse;

d) User shall not use the DEARhealth App and the Website to disseminate information that (i) violates the privacy rights or intellectual property rights of others, (ii) is unlawful, obscene, defamatory or libelous, threatening, harassing, abusive to any third party, including a health care provider and DEARhealth staff. Article 6 - Termination and suspension of use DEARhealth is entitled, possibly in consultation with affiliated healthcare providers, to (temporarily) take the DEARhealth App out of use and/or (temporarily) restrict, refuse or suspend its use, without prior notice and without thereby becoming liable for damages towards the User, in particular if: a) User does not comply with the conditions mentioned in Article 5 paragraph 1 or acts contrary to the conditions of use in Article 5 paragraph 2; b) User acts in violation of applicable laws and regulations, including the General Data Protection Regulation; c) this is necessary in the opinion of DEARhealth in connection with changes to be made to the services or for maintenance of the DEARhealth App; e) this is necessary in the opinion of DEARhealth for the protection of the (personal) data processed through the DEARhealth App, the prevention of abuse or other privacy violations.

Article 7 - Privacy and information security

• The healthcare provider offering the DEARhealth App to User acts, with respect to the data processing in the context of the DEARhealth App, as a data controller within the meaning of the General Data Protection Regulation (GDPR). In this context, DEARhealth acts only as a processor within the meaning of the GDPR and therefore carries out the processing of personal data exclusively on behalf of and under the responsibility of the healthcare provider.

• DEARhealth acts in accordance with the General Data Protection Regulation (AVG) and other applicable regulations when offering the DEARhealth App. DEARhealth takes appropriate measures to protect and secure personal data in accordance with the AVG.

• The Patient Privacy Policy used by DEARhealth details how DEARhealth handles your personal data.

Article 8 - Intellectual Property Rights.

• All intellectual property rights, including copyright, trademark and database rights, with respect to the DEARhealth App and the data processed through the DEARhealth App, including all text, images, forms, questionnaires, design, photographs, software and software applications, audiovisual material and other materials are vested in DEARhealth or its licensors. The information contained in the DEARhealth App and on the Website does not grant User any license or right to use any trademark, service mark or log displayed in the DEARhealth App or on the Website.

• The collection of said material is the exclusive property of DEARhealth and is protected by national and international copyright laws. Unless specifically authorized in writing by DEARhealth, any use of these materials, or materials contributed to DEARhealth by entities other than DEARhealth for any other application, website or network computing environment, for any purpose is prohibited. All rights not expressly granted by these Terms of Use or applicable end user license agreements are reserved by DEARhealth. Content and features may be changed or discontinued without notice by DEARhealth.

• DEARhealth grants User a personal, revocable, non-exclusive, non-sublicensable and non-transferable, right to use the DEARhealth App, the associated services and the material mentioned in the first paragraph for non-commercial purposes for the duration of the use of the DEARhealth App and under the terms and conditions of use set forth in the said terms and conditions. This license expressly excludes any reproduction, sale, resale or other commercial use of the DEARhealth App and associated services, including the collection and use of email addresses, usage information and/or health data.

• Users of DEARhealth are not authorized to use DEARhealth's company name, the DEARhealth designation, DEARhealth trademarks, or to use any meta tags that falsely or misleadingly give the impression that the user is collaborating, endorsed or affiliated with by DEARhealth.

Article 9 - Liability.

• DEARhealth does not warrant that the information contained in the DEARhealth App or on the Website does not contain errors or inaccuracies and/or that the DEARhealth App will operate uninterrupted, nor that the DEARhealth App will be free of viruses, defects or other imperfections. DEARhealth has the right to change or modify any information in the DEARhealth App or on the Website without notice.

• DEARhealth's liability in all cases is limited to the amount paid out under DEARhealth's liability insurance policy, subject to intent and/or gross negligence.

• User indemnifies DEARhealth for liability in connection with unlawful or criminal information posted by User through the DEARhealth App.

Article 10 - Miscellaneous, applicable law and competent court

• The terms of use and the use of the DEARhealth App are governed by Dutch law.

• DEARhealth may transfer rights and obligations arising from these terms of use to third parties and will inform the User accordingly. If the User does not find this transfer of obligations to a third party acceptable, he may terminate the Agreement with immediate effect.

• If part of these Terms of Use is or becomes invalid, User and DEARhealth will remain bound to the remaining part. DEARhealth will replace the invalid part with clauses that are valid and whose legal consequences, given the content and scope of these Terms of Use, correspond as much as possible to those of the invalid part.

Latest update: January 2026